Daybreak Growers Alliance Subscription Policy
Subscriptions & Billing
Daybreak Growers Alliance (Daybreak) offers a year round subscription based service, you as the member are signing up for ongoing regularly scheduled deliveries according to your weekly or biweekly subscription until you cancel your subscription. Payment for your first subscription delivery is collected at sign up, any extras added to that box will be billed the Thursday prior to delivery. After your first delivery, subsequent billing is automatic and charges process to the card on file in your account the Thursday before scheduled box delivery.
Account Management
To manage your Daybreak subscription, contact and payment information log in to your account here: https://daybreakgrowers.csaware.com/accounts/login.jsp?rurl=%2Faccounts%2F
Email Notifications & SMS Pickup Reminders
Daybreak communicates with you via email. By being a member, you are agreeing to receive and promptly read email notices about product availability, box customization, order confirmation, substitutions, delivery reminders, timely changes to delivery schedule, and general subscription information. You can opt-in for Delivery Reminders via SMS text messages rather than email in your account. SMS is only available for delivery reminders, all other communications will be sent to your email inbox.
Customization
Customization Policy pertains to those sites and customers that have signed up for a customized Daybreak Box. This section does not pertain to Farmers' Choice Boxes. You will have the option to swap and add items to your box after you receive the email notification “Your Box for Next Week is Ready for Customization”. Customization occurs the week PRIOR to delivery during the customization window of Tuesday after 5pm through Thursday at 12pm. If the customization window changes due to holiday schedules you will be notified by email in advance. If you place your first order on a Tuesday, Wednesday or Thursday you will not receive the customization notice email for the next week’s box, from your account dashboard, select “Box Schedule and Contents” to customize your box.
Substitutions
Unlike a traditional CSA, the ability to customize Daybreak boxes allows for a variety of produce. However, we still have to work within the availability of what our farm partners have available for harvest the week of delivery and sometimes substitutions have to be made. When this happens Daybreak will select an equivalent substitute for boxes, substitutes do not adhere to member preferences.
Box Holds
Boxes have to be put on hold by Thursday at 12pm the week PRIOR to scheduled delivery date. If a box is put on hold you will not receive that box or be charged for it.
Box Reschedules
Use the reschedule option by Thursday at 12pm the week prior to the original delivery date to move a box to a different delivery date or pick up location, charges will then process the Friday prior to the rescheduled delivery date.
Box Donations
You can choose to Donate your box by Thursday at 12pm the week prior to the scheduled delivery date. Daybreak will deliver donated boxes to food insecurity programs in the community.
Delivery
Pick up is self-serve. By being a member, you agree to pick up your box on the designated day during the scheduled pick up times. We do not return to pick up sites after pick up ends, nor do we have arrangements for pick up sites to hold any product. Any orders remaining after pick up time ends are forfeited and removed from the site and donated. Please note: if you cannot make a pick up and did not put your box on hold it is your responsibility to make arrangements for a family member or friend to pick up your order. No refunds will be given for any scheduled boxes that are not picked up.
Totes
For our workplace delivery site partners, orders are delivered in cardboard boxes labeled with your name. Please take the box home with you and recycle it. For all other sites Daybreak delivers orders in reusable totes labeled with your name, please bring your own reusable bags to carry your groceries home in and leave the empty tote neatly stacked at the pick up site. Frozen meat, raspberries, ginger, dumplings and 5lb. boxes of berries will be labeled with your name and in the cooler near the totes. Please be sure to gather all of your ordered items, we cannot refund for forgotten items.
Refunds
In the event your order is missing item(s), Daybreak will refund your account for these item(s). In the event you are not satisfied with item(s) due to quality concerns, please send a photo of the product to farmers@daybreakgrowersalliance.com subject “Refund Request” within 72 hours of your pick up window. We cannot refund you for missed box pick up if boxes weren’t put on hold or rescheduled by 12pm the Thursday prior to delivery.
Cancellations
You can cancel your subscription at any time from the dashboard of your account, any boxes already in progress at time of cancellation will be delivered as scheduled. You can email farmers@daybreakgrowersalliance.com for assistance with cancellation.
Privacy Policy
We do not sell, rent or give out our email list, customer list or any personal/financial information to anyone. EVER!
Our Guarantee
Daybreak Growers Alliance guarantees the highest quality and freshness of products. If for any reason you are not happy, please contact us at farmers@daybreakgrowersalliance.com within 72 hours from the time of pick up about any product or order that does not meet your standards and we will be happy to credit your account or issue a refund. We so appreciate hearing about any concerns so that we can both ensure you are satisfied and any other members that received the items are, as well.