Hey folks! Here are some handy links and answers to basic questions.

Please don’t hesitate to get in touch with us if you need anything!

FAQs

What is CSAware? How can I use it to manage my subscription?
CSAware is a software management tool that allows Daybreak backend tools needed to orchestrate your orders and a front end interface where you can manage your Local Food Subscription with us.

You can log into your account profile, where you’re able to do all of the following:

• Update your contact information

• Update your payment information

• Update preferences

• Change your pick up location

• Customize upcoming box contents Tues-Thurs at noon

How do I customize my box?
In your account profile, click “My Preferences,” where you can select a preference level for each item that Daybreak has available throughout the year. You can change these preferences at any time.

Then, prior to your delivery you'll receive the “Time to Customize Your Box” email.  You'll have a window of time to make swaps. If your box looks good you don’t have to do anything. If you’d like to customize what items you want in your box, click “swap items.” PLEASE NOTE: Swaps may result in overage charges depending on the value assigned to your box. You can keep track of this by looking at the swap summary at the bottom of the items list.

What if I’m going to miss my delivery?
You have three options to ensure you can still receive your box:

1. Reschedule your box (preferred option!):

   • If it’s before the customization period ends, navigate to the date in the calendar in your account that you’d like to reschedule to for your current pick up location. (For example: If you regularly pick up on a Wednesday, the system will show you the next available Wednesday date.)

2. Choose a different location:

   • If it’s before the customization period ends, Reschedule to a different location.

3. “Hold” a delivery:

   • If you choose to hold the box and not reschedule it you will not be charged for that box.

If you do not reschedule or place the box on hold, you forfeit that box amount and will not be refunded.

If you are running late to your pickup, give us a call before the end of the pickup window and we can try to figure something out: 207-808-2189

Can I get a refund?
If you didn’t receive an item you ordered or were unsatisfied with the quality of your shares, we will happily credit your account. If you missed your share pick up and didn’t put your shares on hold, we can’t refund you.

When is the deadline to make changes to my share?
12:00pm on Thursdays.

When do shares end?
We deliver boxes year round! You can join or leave at any time throughout the year.

When can I add items to my share order?
You can add products to the next week's box during the customization window, which is Tuesday after 5pm (after you've received your customization email) through 12:00 pm Thursday. If you’d like to sign up for regular deliveries of an Add-on you can Shop for Add-ons in your online account.

Help! My box wasn’t at my pickup location.
Oh no! Please contact us. We will figure out what happened and make it right!

How do I cancel my subscription?
You can manage your subscriptions in your account.

When is the deadline to make changes to my upcoming delivery?
12:00pm on Thursdays for the following week’s delivery. Please contact us if you need to make a change but can’t log in to your account in time.

How do I put my box on hold?
Log in to your account, select the date on the calendar and choose HOLD, if you have both a Daybreak or Farmers’ Choice Box and a Butchers’ Choice Box you must individually place both subscriptions on hold. You will not be charged for those boxes.

When do subscriptions end?
We deliver boxes year round! If you want to cancel your share contact us.